Have you heard about the “3G Sunset”?:

Cellular carriers are in the process of retiring 3G and older cellular networks in favor of faster and more advanced technology (5G). This change will affect millions of security systems nationally with a 3G/4G communicator. All carriers will fully stop supporting 3G/4G devices by the end of 2022.

Most of today’s security systems—ours included—communicate over the current 3G/4G wireless networks to provide the fastest and most secure connection. 

Premier’s technology depends on WiFi and cellular networks to monitor our customers’ homes and businesses. Our systems include a cellular transmitter that is used to communicate with our central service station in the event of an emergency. 

If your system is three years old or older?

Your system will more than likely be affected by the “3G Sunset.”  Your system will no longer be able to communicate with your central station monitoring facility.  Your alarm will go off locally, but the station will not know to call the police or send help if there is an emergency.  

We are here to help to preserve your continuity of coverage. Feel free to contact us to schedule your system upgrade at your earliest convenience.  Otherwise, we will be contacting you in the coming weeks/months to schedule your appointment.  In the meantime, should you receive a “COMM FAILURE” notification on your alarm panel, please call us immediately so that we can address the issue right away.

Cellular Upgrade Plan:

This is the third major network upgrade to affect the alarm industry in the last 10 years.  Therefore, we are offering our customers a Cellular Upgrade Plan that will protect you for a lifetime of network upgrade replacements.  For an additional $5.95/mo., we will replace your communicator for free every time your system requires a cellular upgrade. This additional protection will ensure uninterrupted service for years to come.

Save $50 Now!

Save $50 now on the replacement of your current 3G communicator by adding the Cellular Upgrade Plan.  (Regular replacement price is $250.00).

If you are interested in enrolling, please return the attached enrollment form via email, text or simply call our office.

As always, we sincerely thank you for your loyalty to Premier Electronic Solutions.  We stand ready to continue to provide you with high quality service and personalized attention to detail.  

Please do not hesitate to contact our office with any questions or concerns.